Refund and Cancellation Policy

Last Updated: [29/03/2025]

Thank you for purchasing from [Government Shiksha]. We strive to provide high-quality digital products, including eBooks, online courses, and educational resources. Please review our Refund and Cancellation Policy carefully before making a purchase. By purchasing our products, you agree to the terms outlined in this policy.

1. General Refund Policy

Due to the nature of digital products, such as eBooks and online courses, all sales are final. Once a purchase is made, the product is immediately available for download or access, making it impossible to return or physically “cancel” a digital product.

However, we understand that issues may arise, and we offer refunds and cancellations under specific circumstances outlined below.

2. Refund Eligibility

Refunds may be granted under the following conditions:

  • Defective or Corrupted Files: If you experience technical issues accessing or downloading your purchased eBook or course (e.g., corrupted files, broken links), please contact us, and we will issue a refund or provide a working version of the product.

  • Wrong Product Delivered: If you received the wrong product (e.g., incorrect eBook, course, or format), we will either offer you a replacement or a refund, depending on your preference.

  • Access Issues: If you are unable to access the purchased course due to login problems or other technical difficulties, and we are unable to resolve the issue, we may issue a refund.

3. Non-refundable Products

The following products do not qualify for refunds:

  • EBooks or Digital Downloads: Once the eBook or digital product has been downloaded, it is non-refundable.

  • Accessed or Started Courses: If you have started or accessed any portion of the course content, you are no longer eligible for a refund.

  • Membership or Subscription Products: Recurring payments made for subscription-based courses or memberships are non-refundable after the first billing cycle.

4. Cancellation Policy

You may cancel your order in the following circumstances:

  • Before Access: If you have not yet accessed or downloaded your purchased product (eBook or course), you may cancel your order and receive a full refund within [7] days of purchase.

  • Subscription Cancellation: For subscription-based services, you may cancel your subscription at any time. However, please note that cancellations will only apply to future payments. No refunds will be issued for past payments.

To cancel your order or subscription, please contact us at [equrashaheen@gmail.com], including your order number and a request to cancel. We will confirm your cancellation request within [7] business days.

5. How to Request a Refund or Cancellation

If you believe you are eligible for a refund or cancellation, please follow these steps:

  1. Contact Us: Send an email to [equrashaheen@gmail.com] within [7] days of purchase with the subject line: “Refund or Cancellation Request – [Order Number].”

  2. Provide Details: Include the following in your email:

    • Your order number or receipt.

    • A brief explanation of the issue (technical problems, incorrect product, etc.).

    • Screenshots or error messages (if applicable).

  3. Response: Our support team will review your request and respond within [7] business days with a resolution.

6. Timeframe for Refunds and Cancellations

  • Refunds: Refund requests must be submitted within [7] days of purchase. After this period, we are unable to process refunds except in the case of defective products or issues with access.

  • Cancellations: You may cancel your order or subscription within [7] days of purchase, provided you have not accessed or downloaded the product.

7. Processing Refunds

Once your refund is approved:

  • Refunds will be issued through the original payment method.

  • Please allow [7] business days for the refund to be processed depending on your payment method (e.g., credit card, PayPal).

8. Late or Missing Refunds

If you haven’t received your refund after the processing time, please check your bank or PayPal account first. If the refund is not visible, contact your payment provider. If the issue persists, reach out to us at [Your Support Email] for assistance.

9. Contact Us

If you have any questions regarding our Refund and Cancellation Policy or need assistance, please contact us:

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page, with the revised date indicated at the top. We encourage you to review this policy periodically. Your continued use of our services after changes are made signifies your acceptance of the updated terms.