Refund and Returns Policy

Refund and Returns Policy

Last Updated: [29/03/2025]

Thank you for purchasing from [Government Shiksha]. We want you to be completely satisfied with your purchase. Please carefully read our Refund and Returns Policy before making any purchase. By purchasing and using our products, you agree to the terms outlined in this policy.

1. General Policy for Digital Products

Due to the nature of digital products (eBooks, online courses, etc.), we generally do not offer refunds or returns once a purchase is completed. After you purchase an eBook or online course, you will gain immediate access to the content, making it impossible for us to restock or return the product.

However, we do understand that sometimes issues may arise, and we want to ensure you have a positive experience. Below are the exceptions to our refund and return policy.

2. Exceptions to the Refund and Return Policy

We offer refunds or exchanges in the following cases:

  • Defective or Corrupted Files: If you experience problems with downloading, accessing, or viewing the digital product (eBook or course), please contact our support team. We will work with you to resolve the issue or offer a refund if the problem cannot be fixed.

  • Wrong Product Delivered: If the product you received is not the one you ordered, or you received the wrong version or format, please reach out to us for a replacement or a full refund.

  • Technical Issues: If you are unable to access or use the purchased course due to a technical issue that cannot be resolved by our support team, we may offer a refund.

3. How to Request a Refund or Return

If you believe you are eligible for a refund or return, please follow these steps:

  1. Contact us: Send an email to [ equrashaheen@gmail.com] within [7] days of purchase with the subject line: “Refund Request – [Order Number].”

  2. Provide Details: In your email, include:

    • Your order number or receipt.

    • A brief description of the issue you encountered.

    • Screenshots or error messages (if applicable).

  3. Resolution: Our team will respond within [7] business days to address your request. We may ask for additional information to resolve the issue.

4. Timeframe for Refunds and Returns

Refunds or returns must be requested within [7] days of purchase. After this period, we are unable to process any refund or return requests, unless required by law or in case of product defects.

5. Non-refundable and Non-returnable Products

The following products are non-refundable and non-returnable:

  • EBooks or digital downloads once downloaded.

  • Online courses after the first module or lesson has been accessed.

  • Subscription-based products or memberships that are accessed after the first billing cycle.

  • Products purchased as part of a bundle (unless every item in the bundle is found defective).

6. Refund Process

If your refund request is approved:

  • Refunds will be processed through the original payment method used at the time of purchase.

  • Refunds typically take [7] business days to process depending on the payment processor.

  • If you purchased via credit card or PayPal, the refund will be issued back to that account.

7. Late or Missing Refunds

If you have not received your refund yet, please check your bank account or PayPal account first. If you still don’t see the refund, contact your payment provider. If the issue persists, reach out to us at [equrashaheen@gmail.com].

8. Contact Information

If you have any questions regarding this Refund and Returns Policy or need assistance, please feel free to contact us:

  • Email: [equrashaheen@gmail.com]

  • Phone: [+91 – 7417067376] 

  • Address: [

    Ground Floor,Khairi Road -Doiwala,Near by Teliwala Railway Crossing,Teliwala, Doiwala,Dehradun, Uttarakhand – 248140 India

    ] (if applicable)

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated date. Please review the policy periodically to stay informed of any updates. Your continued use of our services after any changes signifies your acceptance of the updated terms.